Shipping policy
At DOWZE, we strive to make your shopping experience smooth, fast, and hassle-free. Our shipping policy outlines everything you need to know about shipping and delivery times for your order. We want to make sure you get your DOWZE products as quickly as possible so you can start experiencing the magic.
1. Order Processing Time
Once your order is placed, we aim to process and ship it within 1 business day. Orders are processed Monday through Friday, excluding holidays. If your order is placed on the weekend or during a holiday, it will be processed the following business day.
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates and Delivery Times
We offer various shipping options to suit your needs. Shipping costs are calculated at checkout based on your location, the size of your order, and the delivery method selected.
Free Shipping (2-5 Business Days)
- Cost: Free of charge
- Delivery time: 2-5 business days (depending on your location)
Expedited Shipping (1-3 Business Days)
- Cost: Varies based on location
- Delivery time: 1-3 business days (depending on your location)
Please note that shipping times are estimates and can vary depending on your location and external factors such as weather, holidays, or carrier delays.
3. International Shipping
At the moment, we do not offer international shipping. However, we understand the growing demand from our global customers, and we want to assure you that international shipping is on our radar. We are actively working on expanding our shipping options and hope to offer worldwide delivery in the near future.
Stay tuned for updates as we continue to improve our services to bring our products to even more destinations. In the meantime, we appreciate your support and invite you to check back soon for more information!
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress and get real-time updates on delivery.
If you haven’t received your tracking information within 48 hours of your order confirmation, please contact our customer support team at support@dowze.com, and we’ll be happy to assist you.
5. Missing or Damaged Items
We take great care in packing your order securely, but in the event that your package is damaged during shipping or you’ve received an incorrect item, please reach out to us within 7 days of receiving your order. We will help resolve the issue by sending a replacement or processing a return, depending on your preference.
To expedite the process, please have your order number and a photo of the damaged goods ready.
6. Address Errors and Returns
Please double-check your shipping address before placing your order to ensure accuracy. DOWZE is not responsible for orders shipped to an incorrect or incomplete address. If you notice an error in your shipping details after placing your order, please contact us immediately at (Customer Support Email), and we’ll do our best to make adjustments before shipment.
If your order is returned to us due to an address issue, we will contact you to arrange for re-shipping. Additional shipping fees may apply.
7. Order Cancellations
If you wish to cancel your order, please reach out to us as quickly as possible at support@dowze.com. If your order has already been processed or shipped, we may not be able to cancel it. In that case, you may need to wait for the item to arrive and initiate a return.
8. Questions?
If you have any questions or concerns regarding shipping, feel free to reach out to our customer support team at support@dowze.com. We’re always happy to help.