60-Day Money Back Guarantee

At DOWZE, we are committed to providing top-quality teeth whitening solutions that meet and exceed your expectations. We stand behind our products with a 60-Day Money Back Guarantee, ensuring your complete satisfaction.

Our 60-Day Money Back Guarantee

If you're not entirely satisfied with your DOWZE purchase, you have 60 days from the date of purchase (for retail transactions) or delivery (for online orders) to request a refund or replacement. This guarantee applies to all DOWZE products purchased directly from us or authorized sellers within the United States.

How to Initiate a Return or Replacement

  • Purchases from DOWZE.com: Reach out to our customer service team at support@dowze.com  to start the process. You'll need your order number and the email address used for the purchase.

  • Purchases from Authorized Retailers: We recommend first attempting to return the product to the original place of purchase, following their return policies. If unsuccessful, contact our Customer Support at support@dowze.com for assistance.

Proof of Purchase Requirements

To process your request, please provide valid proof of purchase, such as an order number, receipt, or other documentation. In some cases, a photo of the product and its barcode may be necessary, especially for gifted items or if the original proof is unavailable.

Important Considerations

  • Authorized Purchases Only: Our guarantee covers products bought from DOWZE.com or authorized sellers. Items from unauthorized sources are not eligible.

  • Non-Transferable: This guarantee is valid only for the original purchaser and cannot be transferred.

  • Policy Changes: DOWZE reserves the right to verify information, request valid proof of purchase, and deny claims in cases of suspected fraud or abuse. We may amend or terminate this guarantee at any time without notice.

For questions about authorized sellers or our return process, please contact us at support@dowze.com.

Your satisfaction is our priority, and we strive to ensure a positive experience with DOWZE products.